Episode 3: Core CX Competencies

This Is CX
02/02/2017 17 min Episodio 5
Episode 3: Core CX Competencies

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Episode Synopsis

In our third episode, we explore the different core CX competencies that organizations need to build within to ensure overall success of the CX programs, including Strategy, Design, Measurement, Governance, and Customer-centric Culture. We talk about some of our daily experiences through the use of "clues", and we highlight maturity models as our CX Tool of the Week.

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