Episode 2: CX Strategy and the CX North Star

This Is CX
27/01/2017 26 min Episodio 3
Episode 2: CX Strategy and the CX North Star

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Episode Synopsis

In our second episode, we discuss this importance of defining a customer experience strategy, what a good strategy includes, the importance of the "CX North Star", and how we help organization's go about successfully defining their strategy. We introduce a new segment, "CX in the News", where we talk about some recent updates in the airlines industry.

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