Episode 1: An Introduction to Design Thinking and CX

This Is CX
20/01/2017 15 min Episodio 2
Episode 1: An Introduction to Design Thinking and CX

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Episode Synopsis

On Inauguration Day 2017, our inaugural episode of this podcast focuses on what Design Thinking is and how its used to intentionally design new customer experiences. We also cover some real-world experiences that companies may want to re-think ("Experiences that Suck").

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