This episode features Chris Malone, founder and chairman of Fidelum Health, as well as coauthor of the award-winning book, The HUMAN Brand.Chris has a unique, outside-in perspective on creating patient trust, loyalty, and connection to health care organizations. With our host, Dr. Stephen Beeson, Chris shares valuable insight on how to achieve widespread patient loyalty, as well as why it is so critical to the health care environment today.Resources from the live event:Building a Coaching Culture EbookResources mentioned by Chris MalonePracticing Excellence is a human development company. We help coach and develop the healthcare workforce to make a meaningful impact by building proven skills in patient connection, team collaboration, and leadership effectiveness.Learn more about our approach to empowering health systems, care teams, and individuals at PracticingExcellence.com.Follow us on LinkedIn.Watch episodes on on YouTube.Please subscribe to and rate This Clinical Life on Apple Podcasts or wherever you download podcasts.

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