See more: https://thinkfuture.substack.comConnect with Matt: https://www.linkedin.com/in/matthewcasella/---How hospitality automation is evolving to work with humans, not replace them.When you think of robots in hospitality, you might picture cold, impersonal service. But Matt, co-founder of RichTech Robotics, has a completely different vision—one where automation enhances human connection instead of erasing it.In this week’s episode of thinkfuture, we talked about how RichTech is building AI-powered service robots that work alongside staff to create smoother, more personalized guest experiences.Matt shared:- How the company is helping hotels, restaurants, and venues automate without losing their brand’s human touch- Why many operators resist automation at first—and what changes their minds- How robotics can be customized to fit unique customer experiences- The key to making automation “invisible” so it feels natural to guests- What hospitality (and other service industries) could look like in 2035 when humans and robots truly collaborateThis isn’t about replacing jobs—it’s about creating new kinds of experiences that neither humans nor machines could deliver alone.If you’ve ever wondered what the perfect balance of human warmth and machine precision could look like, this conversation will make you rethink the role of automation in your daily life.

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