Lessons from service design with author Lou Downe

Think with Google Firestarters
05/10/2023 33 min
Lessons from service design with author Lou Downe

Listen "Lessons from service design with author Lou Downe"

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Episode Synopsis

Are you speaking a totally different language to your customers? Lou Downe, author of the best selling book Good Services and former Design Director of the UK Government, joins Neil to talk about what we get wrong about service design and how improving it can help your users, your team and even the world we live in. Check out our YouTube video series at: https://goo.gle/3t13pWt

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