It is always enjoyed catching up with Dipu KV, one of the most thoughtful and forward-thinking insurance executives in Asia.  Dipu is the President and Head of Operations, Communities, and Customer Service at Bajaj Allianz General Insurance in India.
Some of the topics that Dipu discussed:

Emerging digital risks
The digital way of working AND living
Digital traffic is mirroring physical traffic and internet outages are becoming more common and critical
Data management and cybersecurity risks
How can physical and mental health be covered in a new way?
A shifting focus from illness to wellness
A move from conglomerates to ecosystems
Touchless customer service
Platformification is here to stay

Some other titles we considered for this episode:

The Office as a New Offsite
Imagine a Swan
You Can Not Pivot to Digital at Scale Overnight
What Is Good for the Customer Is Good for the Organization
It’s About Scenario Building
Think Big, Start Small, Scale Fast

Ver todos los episodios