Episode 3: How to stop drowning in all the communication traffic flowing through your firm right now“You've gotta take ownership, you've gotta take leadership. ‘Cause if you don't take leadership of that conversation, the client will just think that you are happy to just giving your time away for free.” In this episode of The Wize Guys, Brenton Ward, Jamie Johns, and Ed Chan talk about the importance of having a flow in terms of communication traffic for your firm.This follows nicely from last week - removing yourself from your firm's everyday operations and developing relationships with your team leaders. Communication traffic takes up a huge amount of time in a firm, whether that's talking to clients, or passing information around internally. With first-hand experience building systems that reduce this, we hope to give you some useful information to put into practice at your own firm.  Timestamps:1:17 - Defining communication traffic in today’s situation of CoVid-195:57 - How to manage the traffic flow6:13 - 2 different types of traffic ~ communication VS production11:43 - The importance of leadership skills in communicating with your clients15:30 - Tips for transitioning to a deep and narrow team structure23:20 - Getting the fundamentals right27:28 - Why you should have communication policies in your firm31:34 - Finding the balance in handling client’s queries34:18 - The massive impact of technology in the current work setup39:01 - The catalyst of improving systems and flow42:45 - How to implement an assistant client managerQuotations:“It's all about managing your client's expectations rather than letting your clients manage you.” - Ed Chan USEFUL LINKS:WizeVault Video 5.3: How to implement an assistant client managerGET IN TOUCH!Website: www.wizementoring.comFacebook: https://www.facebook.com/wizementoring/Twitter: https://twitter.com/wizementoringLinkedin: https://www.linkedin.com/company/wizementoring/Instagram: https://www.instagram.com/wize.guys/?hl=enEmail: [email protected] the full transcript ________________ PS: Whenever you’re ready… here are the fastest 4 ways we can help you fix and grow your accounting firm: 1. Download our famous Wize Freedom Strategy Map for FREE - Find out the 96 projects every firm owner must implement to build a $5M+ firm that can run without them - Download here 2. Need to Hire right now? Book a 1:1 FREE discovery call with our WizeTalent hiring coaches to help find your next team member the Wize Way – Click Here 3. Book a 1:1 Wize Discovery Session – Spend 30mins with our Wize CEO, Jamie Johns, a $7M firm owner who is ready to give you his entire business plan to build a firm that can run without you – Find out more here 4. Work with Jamie and our mentors for 8 weeks - Build a custom business plan for your firm - Apply here

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