Episode OverviewWhen most people think about construction, they think dust, noise, delays, and stress. In this episode of The Why We Build Podcast, host Greg Woleck sits down with Leyah Valgardson Hostetter, founder of Leyah & Co., to talk about why it doesn’t have to be that way.They unpack how exceptional client experience can transform “just another project” into a trusted, memorable journey – and how that shift can change not only your company, but the reputation of our entire industry.Leyah shares why client experience isn’t about what you build, but how people feel while you build it – and why every client really wants the same three things: to be seen, heard, and to belong.In This Episode, We Cover:Construction’s reputation problemStanding out in a “sea of sameness”What “client experience” actually isDesigning a great client experienceBeginning with the end in mindHuman moments on the jobsiteMeasuring client experienceClient experience and the numbersDesigning the client journeyNon-negotiable touchpointsEmployee experience as the foundationConnect with Leyah on LinkedIn to learn more about her work and resources on client experience.Connect with The Why We Build PodcastHave an idea for a topic or guest? Email [email protected] more about Remodelers Advantage Roundtables, Production Manager and Design Manager Groups, consulting services, and other programs at RemodelersAdvantage.comIf you enjoyed this episode:Subscribe to The Why We Build PodcastLeave a review to help more remodelers find the showShare this episode with a teammate who shapes your client experience every day

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