In this episode of The Why Podcast, host Katie Pisa speaks with Professor Randall S Peterson, Professor of Organisational Behaviour at London Business School, about one of the most costly, time-consuming, and universal workplace issues: team conflict.

Based on his research about conflict 4 Common Types of Team Conflict—and How to Resolve Them, Randall outlines a practical framework for diagnosing and managing interpersonal tensions that derail productivity and damage trust.

Most of us avoid conflict, but that can be costly. Studies show managers spend 20% of their time handling tension with teams—yet few have a plan for dealing with it.

Listen as Randall unpacks the four most common conflict patterns—solo dissenters, dyadic conflicts, warring factions, and all-out team
meltdowns—revealing why each arises, what leaders typically get wrong, and how to tailor conflict-resolution strategies for long-term performance and psychological safety.

If you’ve ever walked into a meeting and sensed an
invisible storm brewing, or just want to understand more about inevitable
conflict that is a part of the working world, this episode is for you.

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