In this episode of *The Web & Design Workshop*, Rene Gonzales delves into the importance of user experience (UX) in web and app design. He defines UX, differentiates it from UI, and discusses its impact on business success, citing companies like Apple and Airbnb. Key elements include user research, usability, accessibility, and emotional design. Rene emphasizes gathering feedback, testing iteratively, and using tools like Figma for effective UX design.

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