In this episode of The Wandering Tech Podcast, Lidia and Paul dive deep into the ongoing debate about the Chief Solutions Officer (CSO) role and its place in modern organizations. Drawing from their experiences at companies like VMware and various SaaS organizations, they explore whether this emerging C-suite position is truly necessary or just a 'nice to have'.Key discussion points:The challenges of measuring trust and other proposed CSO metricsHow organizational structure influences pre-sales priorities and valuesThe evolution from traditional pre-sales to broader solution rolesWhy infrastructure companies might approach technical sales differentlyThe balance between revenue focus and technical expertiseCompensation models and risk-taking in pre-sales rolesFeatured links & references:James Kaikis' blog post on Test Box about CSO role: https://www.testbox.com/post/chief-solutions-officerCustomer Success book mentioned in the episode: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring RevenueConnect with the hosts:Lidia on LinkedInPaul on LinkedInWebsite: solutionspathfinders.comThink the Chief Solutions Officer role is the future or are we barking up the wrong tree? Connect with us on LinkedIn and share your thoughts!Music from #Uppbeat (free for Creators!):https://uppbeat.io/t/mountaineer/milky-wayLicense code: GD2AS1RU1MVSELY3

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