Show notes:12:21 - "One of the very first things I did was put in Dozuki because it was clear that without data collection for work instructions, we were never going to be able to scale or move beyond those key talents, those key individuals where tribal knowledge existed."15:23 - "My whole effort has been focused on how to make them more effective at doing the job that we hired them to do. And take away most of the other stuff that was just getting in the way of them effectively managing their team and people."22:12 - "Most quality assurance systems are centered around the idea of making the transition easy. So if you've got a paper collection form, I'm going to show you a path to digitally collect all the information you would have had in your paper form. What you want is to transform that digital acquisition into information that you can leverage."23:51 - "Every activity in the plant now has an inbound checklist. It might be really short, it might just be that I've got that item in my hands. It's barcode scannable, so it's relatively painless for an operator to scan it at this station. I get that notification and use it to update my production operations reports. We now have a backend to complement all of that system's work."48:16 - "You need to have a champion who's driven by the need to understand. It can't be driven solely by someone having a vision of wanting to go digital. Doing it the way we've done it takes passion, energy, commitment, and that comes from the heart of the people. You need to find that champion in your business."

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