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Listen "Communication – Part Three: How To Approach Tough And Emotionally Challenging Conversations To Achieve a Win-Win Outcome"
Episode Synopsis
Communication – Part Three: How To Approach Tough And Emotionally Challenging Conversations To Achieve a Win-Win Outcome
Want the transcript? Download it here.
In the third and final episode of our three-part special, we take a look at those tough conversations you have to have when things aren’t going as planned and why the approach you take to these is so important in obtaining the most positive outcome for all involved.
Let’s face it! No matter who you are, tough conversations are never easy; you’re dealing with humans, and as humans, we all have an emotional side.
It doesn’t matter how great your business processes are, inevitably, as a business owner you will have to have these tough conversations. In this episode, Barbara and Matt draw on their own personal experiences and share their tips and insights into how to approach these conversations to ensure that you achieve the most out of them.
Some of the areas covered are:
Why shying away from tough conversations is never a good thing.
Why it’s important to become masterful with your language and communication style.
The critical steps you need to take when planning for those tough conversations.
Common conversation hurdles you may encounter and tips on overcoming these.
Advice on how to respond if the meeting doesn’t go to plan.
Ways to reduce the number of tough conversations you may be having.
Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group.
In this episode:
04:00 – Tough conversations are never easy
06:16 – Client case study – shying away from the ‘tough’ conversation
08:38 – The “tough guy syndrome”
09:19 – Candour
11:18 – Becoming masterful with your language and communication style
13:56 – Setting up for those tough conversations
14:12 – Set up a meeting with an agenda
15:52 – Present the facts as they are
17:28 – Use video communication channels
18:58 – Conversation hurdles
19:47 – Conquering those hurdles
24:03 – How to respond if the meeting doesn’t go to plan
28:29 – Reducing the number of tough conversations
30:21 – Wrapping things up
Barbara: Hi everyone, and welcome back to another episode of The Virtual Success Show. I am joined by my co-cost Matt Malouf. Hey Matt, how’s it going?
Matt: I’m well. I’m joined by the magnificent, wonderful, bright, positive, Barbara Turley.
Barbara: I was thinking we already said … I was chuckling in the background, and I thought, “I shouldn’t assume he’s going to talk about me.” Thank you for that great accolade. A lot to live up to on this episode.
Matt: How have you been?
Barbara: I have been well. I’ve been really, actually…the last little while I’ve been thinking back on the episodes we’ve been doing, actually, about communication. It’s something that I’ve had to grow into myself as a business owner and entrepreneur as well.
Some of the tips you’ve been giving on these shows have really actually helped me a lot in my communications with my teams and thinking about how I’m communicating and the language I’m using. Am I being too nice? You know? Wanting them to like me and not attacking the difficult conversations and the effective feedback and stuff like that. It’s been excellent. How about you? Are you communicating more effectively with your wife and your children?
Matt: Well, I’m doing my best (*laughs).
For me too, I think each one of these episodes that we do, there’s so many learnings that we’re trying to share, but I think we end up walking away, and after every episode we say, “Wow, that was … we took so much from it as well.” It’s certainly inspiring for me. What it does too, I think these episodes for me, not only with my own teams but in the coaching that I do, it just enables me to enhance the experience for everybody and really uncover and help people keep moving forward.
Barbara: You know, I think it’s an important point actually that we’ve just di...
Want the transcript? Download it here.
In the third and final episode of our three-part special, we take a look at those tough conversations you have to have when things aren’t going as planned and why the approach you take to these is so important in obtaining the most positive outcome for all involved.
Let’s face it! No matter who you are, tough conversations are never easy; you’re dealing with humans, and as humans, we all have an emotional side.
It doesn’t matter how great your business processes are, inevitably, as a business owner you will have to have these tough conversations. In this episode, Barbara and Matt draw on their own personal experiences and share their tips and insights into how to approach these conversations to ensure that you achieve the most out of them.
Some of the areas covered are:
Why shying away from tough conversations is never a good thing.
Why it’s important to become masterful with your language and communication style.
The critical steps you need to take when planning for those tough conversations.
Common conversation hurdles you may encounter and tips on overcoming these.
Advice on how to respond if the meeting doesn’t go to plan.
Ways to reduce the number of tough conversations you may be having.
Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group.
In this episode:
04:00 – Tough conversations are never easy
06:16 – Client case study – shying away from the ‘tough’ conversation
08:38 – The “tough guy syndrome”
09:19 – Candour
11:18 – Becoming masterful with your language and communication style
13:56 – Setting up for those tough conversations
14:12 – Set up a meeting with an agenda
15:52 – Present the facts as they are
17:28 – Use video communication channels
18:58 – Conversation hurdles
19:47 – Conquering those hurdles
24:03 – How to respond if the meeting doesn’t go to plan
28:29 – Reducing the number of tough conversations
30:21 – Wrapping things up
Barbara: Hi everyone, and welcome back to another episode of The Virtual Success Show. I am joined by my co-cost Matt Malouf. Hey Matt, how’s it going?
Matt: I’m well. I’m joined by the magnificent, wonderful, bright, positive, Barbara Turley.
Barbara: I was thinking we already said … I was chuckling in the background, and I thought, “I shouldn’t assume he’s going to talk about me.” Thank you for that great accolade. A lot to live up to on this episode.
Matt: How have you been?
Barbara: I have been well. I’ve been really, actually…the last little while I’ve been thinking back on the episodes we’ve been doing, actually, about communication. It’s something that I’ve had to grow into myself as a business owner and entrepreneur as well.
Some of the tips you’ve been giving on these shows have really actually helped me a lot in my communications with my teams and thinking about how I’m communicating and the language I’m using. Am I being too nice? You know? Wanting them to like me and not attacking the difficult conversations and the effective feedback and stuff like that. It’s been excellent. How about you? Are you communicating more effectively with your wife and your children?
Matt: Well, I’m doing my best (*laughs).
For me too, I think each one of these episodes that we do, there’s so many learnings that we’re trying to share, but I think we end up walking away, and after every episode we say, “Wow, that was … we took so much from it as well.” It’s certainly inspiring for me. What it does too, I think these episodes for me, not only with my own teams but in the coaching that I do, it just enables me to enhance the experience for everybody and really uncover and help people keep moving forward.
Barbara: You know, I think it’s an important point actually that we’ve just di...
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