Paul Adams, VP of Product, Intercom on avoiding the pendulum swing when problem-solving

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
17/01/2019 29 min
Paul Adams, VP of Product, Intercom on avoiding the pendulum swing when problem-solving

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Episode Synopsis


As Intercom grew from 15 people to over 500, our VP of Product Paul Adams started to notice a pattern in the product and team issues he was dealing with. The pattern was this: You realize something’s broken, you try to fix it, you over-correct, and finally you find balance. Paul shares how he tried to break this pattern at the 2017 Inside Intercom World Tour. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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