In this episode, Brie and Chandra discuss the challenges salon and spa owners face, particularly the chaos that can arise from a lack of structure and clear boundaries. They emphasize the importance of leadership, accountability, and creating a supportive culture within the salon. The conversation covers practical strategies for setting boundaries with clients, establishing a playbook for operations, and the necessity of having hard conversations to maintain a healthy work environment. Ultimately, the episode encourages owners to embrace their role as leaders and implement systems that foster a professional and profitable business.TakeawaysSalon chaos builds over time, often unnoticed.Emotional management can lead to burnout in salon owners.Setting clear boundaries is essential for a healthy salon culture.Written policies help define expectations and accountability.High performers should not be excused from bad behavior.Client communication should be professional and structured.Avoiding conflict only delays inevitable issues.Regular feedback and one-on-ones are crucial for team alignment.A playbook is necessary for consistent operations.Leadership requires making tough decisions for the business.

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