In this episode of Small Business School, I share some key lessons that I am pulling away from the recent forest fire in my Northern Alberta, Canada community. There have been a lot of people complaining about how things have been handled at the government level and I think that as business owners we also need to take them to heart! Let's get into it!Topics Covered:Under Promise, Over Deliver. Why it's crucial to manage expectations honestly and deliver more than you promise to build trust and reliability.The importance of proactive and transparent communication with your clients to avoid misunderstandings and build strong relationships.How showing genuine care for your community and avoiding opportunistic behaviour can foster loyalty and long-term success.How to rebuild trust if it’s been damaged, and why maintaining it is essential for sustainable business growth.Implement these lessons in your business operations to enhance customer satisfaction and business resilience.I hope you find these insights valuable and can start applying them to your business today!Staci's Links:Instagram. Website.The School for Small Business Podcast is a proud member of the Female Alliance Media. To learn more about Female Alliance Media and how they are elevating female voices or how they can support your show, visit femalealliancemedia.ca.Head over to my website https://www.stacimillard.com/ to grab your FREE copy of my Profit Playbook and receive 30 innovative ways you can add more profit to your business AND the first step towards implementing these ideas in your business!

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