If you did a word cloud of this week’s podcast episode, the number one word would be PENULTIMATE. Because this week, we’re talking all about Season 2 Episode 9 — that’s right, it’s the penultimate episode of the season. For this momentous occasion, Ben and Adam are joined by Sydney Cole Alexander, who plays Natalie, conduit to the Board and conduit to our fan hotline. They discuss Natalie’s infamous smile, the different way she handles Milchick and Cobel, and how corporate “friendly feedback” can feel like getting stabbed in the heart. Plus, Sydney sticks around to give some Lumon-approved answers to your hotline questions.

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