You spend a lot driving online prospects to your website. In today’s interview, you’ll learn how to convert those visitors into qualified leads using live chat. Most websites convert less than 3-5% of their visitors to sales. Don’t let yours be one of them. What you’ll hear in this episode: How Live Chat works to convert website visitors to leads, which is THE BOTTOM LINE Dave’s background is 5+ years with Apex, which celebrated its 10th anniversary recently and works with over 4000 contractors across the US Why use Apex Chat? What’s in it for me? It is used as a conversion tool to generate more leads It gives an option for clients who don’t want to make a phone call It is an effective and preferred method of collecting contact info It is a viable option for small companies who don’t have the resources to handle it on their own A look at the numbers: 79% of consumers favor live chat 42% of customers selected live chat as their preferred method for contact info 42% of leads generated by Apex come after regular business hours Over 150 chat agents are trained with a customized script for each client Questions help the agent decide if that customer is a good prospect for the business, and then a free estimate is scheduled The full transcript of the live chat that goes directly to the contractor within minutes Other features available with Apex Chat: Connecting the client directly to the business by phone during preset hours/days The “text us” button that allows clients to text instead of making a phone call The texting feature can be linked to your Google AdWords campaign and your Google My Business page Live chat shows that you WANT to connect with clients and makes your small company appear larger than it is Customers show an increase of 30-40% more leads when live chat is added to their website With Apex, there is no long-term commitment, but a month-to-month basis, and the retention rate is over 90% How live chat helps you keep people on your website longer and adds to the mobile web experience The cost with Apex: It’s a pay-for-performance pricing model, meaning you are only charged for the qualified leads they deliver, at the rate of $18 each The conditions that must be met to classify a “qualified lead,” including name, contact info, and more Resources: Apex Chat (Get 50% off the one-time set-up fee for listeners)) Call Dave: 925-237-9202 Need Help Answering the Phone? Use Ruby Receptionists!  Click here and use the code Roofer50 for a special discount! Or Call Ruby at (844) 326-7829 

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