In this all-women edition of The Robbins Podcast, Taylor (Sales), Kayla (Service Manager), Charity (Dispatcher), and Michelle (President) talk candidly about getting into HVAC, learning the craft, and thriving in a fast, customer-focused company.

They cover:

Why culture and people drew them to Robbins—and kept them here
Surprises from the field: refrigerant isn’t water, maintenance really matters, and why “simple” systems aren’t simple
Real challenges women face on roofs, in mechanical rooms, and on phones—and the confidence it takes to push through
How organization, communication, and empathy transform a service call
Training, NATE certifications, and pairing the right tech with the right customer
Why more women should join the trades


If you’ve ever wondered what great HVAC service looks like behind the scenes—or why customers become friends—this one’s for you.

Show notes / key points (bullets)

Intros: roles in sales, service, and maintenance coordination
What attracted them to Robbins: people, integrity, growth path
Field realities: ladders, rooftops, parts, and safety
Maintenance = longevity: commercial units can “run” the equivalent of 140k miles/year
Customer experience: notes, context, and matching techs to communication styles
Women in HVAC: confidence, organization, and empathy as superpowers
Training: NATE testing cadence, factory education, and standards
Culture: doing it right, every time, without fanfare

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