This next episode of The Richard Robbins Show is particularly special to me because I got to sit down with my younger brother. Vance Robbins, owner of Anden Kitchen & Bath Centre in Peterborough, Ontario, has built a tremendous business that thrives on word of mouth (referrals). He started door-knocking in his Peterborough neighborhood in 1991 and today his company is doing well over 200 kitchen and bath jobs a year. Not only is this podcast a story of determination and hard work but it is also filled with insights on how to provide sensational customer service that produces a 90% referral rate. You can find show notes and more information by clicking here: 

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