In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Donti Twine, Director of Sales at Kaseya, discusses the importance of collecting and utilizing customer feedback to drive business growth. He addresses the challenges associated with biased feedback sources and highlights the significance of creating a culture of data collection. The conversation emphasizes the role of cross-functional collaboration and real-time revenue expansion opportunities through continuous customer engagement. Practical tips for establishing a feedback loop and metrics-driven decision-making are shared.HIGHLIGHT QUOTESThe Power of Cultivating Customer-Centric Culture - Donti Twine: "Feedback mechanism is so important. You're doing things for the masses. You're gonna have those one-offs, right? But those one-offs will derail the rest of your revenue that you can sink from the rest of the customer base."Real-Time Revenue Expansion through Customer Engagement - Gary Amaral: "Pragmatically, these pulse checks, these conversations, these are like real-time revenue expansion opportunities."You can find out more about Donti in the link below: LinkedIn: https://www.linkedin.com/in/donti-twine-mba-2750165/HOST: Gary AmaralGUEST: Donti TwineBreadcrumbs Podcast

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