Episode Synopsis "Zach Anderson: How AI Humanizes The Customer Journey"

Hosts Laks Srinivasan and Charlie Stack are joined by Zach Anderson, who made the switch from the gaming industry into banking through his role as Chief Data and Analytics Officer. In this episode Zach explores the parallels between the two industries and how AI can improve customer experience by humanization. We also talk about what CDAOs bring to the table, why data analytics has reached the end of its early phase and why companies are looking for transformative people in the data field.

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More episodes of the podcast The Return on AI Playbook

• Jack Hanlon: Music to Machine Learning - An Experiential Approach to Understanding AI
• Jon Francis: How Storytelling Helps Data Analytics Become Part of Company DNA
• Zach Anderson: How AI Humanizes The Customer Journey
• Tom Redman: Tackling The Technical and Human Aspects of AI
• How to Leverage Collaborative Analytics
• Tom Davenport: Achieving More With Enterprise AI
• The Return on AI Playbook: Season 1 Trailer