Water/wastewater operator customers are asking some strange questions lately. To experts Jeremy Sukola and Eric Zimmerman, it’s as if they’re asking for magic paint. In this episode, we identify an emerging demographic trend and the knowledge gap it’s created. Then, Jeremy and Eric explain why the best ways to close that gap are to have hard conversations early and be involved in educating the next generation.
Also, Eric imagines a driving range on the Mayflower and takes a bold stance against eggnog.

0:00 – Introduction
03:08 – Strange questions from customers
05:44 – Understanding capabilities and tackling misconceptions
08:00 – A generation of seasoned professionals is retiring out
10:18 – Part of a familiar trend
12:20 – The influence of project schedule pressure
14:18 – Capabilities of coatings/linings are limited
18:34 – Economic decline brings new contractors into industry
20:04 – Manufacturers as problem solvers and honest brokers
24:11 – Breaking barriers to knowledge sharing
29:35 – Benefits of industry involvement
33:12 – Gaining credibility by saying no
37:57 – Avoid 99% of problems with early collaboration
40:00 – Four questions

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