One of the silver linings of the pandemic has, in fact, been, the expansion of telehealth services and virtual care delivery. The pandemic has also accelerated the healthcare industry’s transition from fee-for-service to value-based care. The continued growth of telehealth is fueled by providing incentives for care delivery in the lowest cost settings, identifying and interacting with highest-risk individuals before disease onset, managing care teams with more efficient workflows, and taking advantage of digital remote technologies. Virtual care is an easy and cost-effective path to achieve value-based care, thereby improving health outcomes and patient satisfaction across a broader population of patients.
Our guest this week, is Dr. Carrie Nelson, the Chief Medical Officer for Amwell, a leading digital care and telemedicine company.  Dr. Nelson is a seasoned physician leader committed to healthcare transformation. She has demonstrated success in innovation and change management, physician engagement, solution development and deployment, value-based care, managing and coaching other leaders and delivering results.  Before joining Amwell as Chief Medical Officer and President of their Amwell Medical Group, she served as the Senior Vice President and CMO for Population Health and Health Outcomes at Advocate Aurora Health.  She also served as the Chief Clinical Officer for Advocate Physician Partners, a benchmark organization known internationally for delivering value-based care in collaboration with about 5000 employed and independent physician practices. With more than 28 years’ experience as a Family Medicine provider, Dr. Nelson is an innovative physician leader with a proven track in quality improvement, patient safety and population health.

Bookmarks:
01:30     The silver lining of the pandemic is the expansion of telehealth services/virtual care delivery and the acceleration to value-based care.
02:15     Introduction to Dr. Carrie Nelson, the Chief Medical Officer for Amwell, a leading digital care and telemedicine company.
05:00     Dr. Nelson’s recent career transition from Population Health leadership at Advocate Aurora Health to a national leadership role in digital transformation and virtual care enablement.
06:00     A career in driving healthcare transformation in population health, quality, and patient safety.
06:30     The influence of “Crossing the Quality Chasm” and “To Err is Human” on awakening a healthcare transformation.
07:00     The pace of change across the country is still insufficient due to over-dependence on fee-for-service.
08:00     The consequences of poor disease control during the pandemic as a result of ineffective healthcare delivery.
08:30     The multifactorial limitations in the capacity for healthcare systems to change (e.g. culture, failure to adapt to technology)
09:00     Strong technology partnerships needed to prevent health systems from regressing back to their pre-pandemic care delivery model.
09:30     Workforce burnout in healthcare prevents sufficient time to think about system transformation.
10:30     Telehealth improves patient health, reduces overall costs of care, and improves health equity in medically underserved communities.
11:00     The plunge of telemedicine usage since the peak of the pandemic.
12:00     “During the pandemic, we largely moved brick and mortar care to online.  If that is all we ever achieve, we will have fallen far short of the potential for a technologically-enabled model.”
12:30     Shawn Griffin (President and CEO of URAC) and his analogy of COVID-19 telehealth deployment to only “watching the dancing baby online” when launching the Internet.
13:00     Dr. Nelson discusses Amazon Care’s recent departure from telehealth and itsrecent acquisition of OneMedical.
13:30     Wider uses cases for telehealth and recent trends in claims activity.
14:30     Inserting new tools into the virtual visit creates healthcare transformation th...

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