Motivating and Empowering Employees to Actively Support Product and Service Offers to Customers

30/01/2006 45 min

Listen "Motivating and Empowering Employees to Actively Support Product and Service Offers to Customers"

Episode Synopsis

Through technology and quality programs we've automated most every business process, yet this investment is presented to our customers by our people. And our people are either actively for us, neutral, or actively against us. Joining Terry is Jude Gladstone Cade, Consulting Business Psychologist, to share effective methods and skills for motivating and empowering our people to be the active supporters of our offerings to customers.