Using Analytics to Improve Customer Experience

The Pure Report
31/01/2020 33 min
Using Analytics to Improve Customer Experience

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Episode Synopsis

Hear from Farhan Abrol, Head of Machine Learning at Pure, about how to build data pipelines and apply AI and predictive analytics to improve customer support experiences. Farhan talks about the origins of Pure1 data analysis and provides guidance and best practices for anyone looking to collect and analyze data to deliver more timely and impactful capabilities around support. For more information on Pure1 and Meta, our predictive analytics engine, go to: https://www.purestorage.com/products/pure-1.html

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