Let us know what you think? Send me a note!Ever wonder why some customers rave about your work, while others seem disappointed—even though you did a great job?Good customer service isn’t just about delivering quality work or giving extra perks. It’s often about something simpler, yet frequently overlooked.I recently had an eye-opening experience at my car service center that changed how I think about customer satisfaction. The work was solid, yet something critical was missing—and it made all the difference when I finally spoke up.In this episode, you'll discover the powerful yet simple shift that transformed my experience. Listen to learn how a small change can dramatically improve customer trust and loyalty.Ready to turn your customers into raving fans? Tune in to find out exactly what makes customer service truly exceptional.Resources: Want to increase your profitability? Grab my book “The Profit Bleed.“ Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.” Want employees to take more ownership? Check out our course - “Build Your Dream Team.” Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course. Connect with Vicki on social media: YouTube: Vicki Suiter LinkedIn: https://www.linkedin.com/in/vickisuiter Facebook: https://www.facebook.com/SuiterBusinessBuilders If you love listening to this podcast, please leave a review in Apple Podcasts.

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