Enhancing Pediatric Practice Efficiency with Call Centers and Virtual Assistants featuring Dr. Igor TroganIn this episode of The Pediatric Lounge, hosts George and Herb welcome frequent guest Dr. Igor Trogan to discuss the implementation and benefits of call centers and virtual medical assistants in pediatric practice. Dr. Trogan shares insights on the necessity of call centers due to front desk inefficiencies, the logistics of setting up a call center, and the advantages of using virtual assistants from abroad. They delve into the impact on scheduling, patient care, and overall practice management. The conversation also highlights the technology used, the renaming of call centers to 'patient care centers' to avoid blame, and the importance of preserving the human element in pediatric care. Dr. Trogan emphasizes the need for a step-by-step approach to integrate these changes smoothly into any practice.00:00 Introduction to The Pediatric Lounge00:38 Meet Dr. Igor Trogan01:11 The Need for a Patient Care Center02:31 Setting Up the Patient Care Center04:53 Virtual Medical Assistants06:30 Call Center Operations08:56 Handling Appointments and Records15:48 Technology and Tools27:43 Managing Remote Workers34:58 Challenges with Traditional Medical Assistants36:46 Advantages of Virtual Medical Assistants38:08 Managing a Virtual Medical Assistant Team39:56 The Role of Technology in Modern Practices44:32 Maintaining Team Culture Remotely50:16 Cost Savings with Virtual Medical Assistants51:09 Future of AI in Medical Practices54:36 The Importance of Human Touch in Pediatrics01:02:25 Steps to Implementing Virtual Medical Assistants01:05:15 Conclusion and Final ThoughtsSupport the show🔴 Subscribe for more Doctor stories like this: 🎧Apple and give us a 5-star review. on the TPL Website SOCIAL Media Pages =============================== 📝 - Substack🎧 - PODCAST👥 - FACEBOOK🐦 - TWITTER📸 - Instagram➡️ - Linkedin The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between. The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.

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