How did a young girl from Invercargill become a legendary figure in Queenstown's tourism industry? Meet Fae Robertson, whose 65-year-long career began with an audacious move to Queenstown in 1957. Fae shares her journey from a convent school to a rougher local one and reveals how a travel apprenticeship ignited her lifelong passion for tourism. Despite her parents' initial resistance, Fae's determination paved the way for a career brimming with memorable experiences and transformative industry changes. Join us as Fae recounts the myriad challenges she faced, from booking the last ensuite at Milford Hotel to dealing with quirky bus seat requests. Through her stories, you'll see Fae's creative problem-solving skills in action and learn how technological advancements reshaped her role in the hospitality industry. Despite the hurdles posed by tech-driven operations, Fae underscores the irreplaceable value of strong interpersonal skills in maintaining customer satisfaction.Thanks for listening to The Outlet. From the Queenstown App. Download here:https://apps.apple.com/us/app/the-queenstown-app/id1215583262https://play.google.com/store/apps/details?id=com.queenstown.nz&pli=1

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