When an injury happens, on the road, at work, or in a public place, many people assume they can manage the claims process themselves. But as Special Counsel Jennie Goff explains, personal injury law involves strict time limits, complex pre-court steps and detailed evidence requirements that most people aren’t aware of.In this episode of The OMB Law Board, Jennie clarifies what legally constitutes a claim, why seeking early advice is crucial, and how the groundwork begins long before a matter progresses anywhere near a courtroom. She also demystifies compulsory conferences and mediations, outlining who attends, how they work, and why they offer greater flexibility and control than formal court proceedings. Most importantly, she explains the risks of dealing with insurers alone — especially when they come armed with significant resources and legal teams.Clear, practical and reassuring, this conversation gives listeners a realistic understanding of the claims process and the confidence to seek help when they need it. If you’ve ever wondered whether you “really need a lawyer” after an injury, this episode offers the guidance you’ve been missing.

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