On this episode of Inside my head 🗣, Shailee and Mike are joined by Senior Manager of Customer Development at Johnson & Johnson (and New York Rangers fan!) Tim Lamanno. Tim took time out to chat about good fortune and hard work, the importance of daily negotiation (especially with his six-year-old daughter), and the critical importance of client centricity and empathy...what really matters to the customer.  Find out what happened in a tail between his legs moment when Tim talks about a negotiation disaster early on in his career. Want to hear more from and about Tim? Tune in now...The Gap Partnership is a management consultancy specializing in negotiation, helping its clients drive profitability, increase efficiency and reduce cost. The Negotiation Society is a global community and digital platform established by The Gap Partnership, with content and resources that enable its members to develop, practice and embed their negotiation skills. It also publishes The Negotiation Society magazine, which comes out twice a year and is an essential read for negotiators everywhere. To find out more visit www.thegappartnership.com and www.thenegotiationsociety.com

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