MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Regardless of the type of MSP you are, the types of services, or your customers, the contracts you use will likely be negotiated.  
The terms you negotiate with customers matter, and sometimes there are ways you can arrive at terms which are mutual beneficial to both MSP and customer.  
 
Highlights:  
Term & Renewal 
Termination 
Termination for Convenience 
Termination for Cause 
MSP Zone Guest: Rob Scott

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