Ep 96: Beyond the Branch: How Tech Is Reshaping Banking - Mutsa Chironga

The Monocle Banking Podcast
20/11/2025 34 min Episodio 96
Ep 96: Beyond the Branch: How Tech Is Reshaping Banking - Mutsa Chironga

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Episode Synopsis

To unpack the fast-shifting world of retail banking in South Africa, Michael Avery sat down with Mutsa Chironga, Managing Executive, Personal Banking at Nedbank. Mutsa shared how customer behaviour, data, and AI are reshaping the industry and offered insights into how convergence across retail, telco, and mobility could redefine banking by 2026.

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