The Modern Customer Podcast

The Modern Customer Podcast

Por: Blake Morgan
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.

Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization.

Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
472 episodios disponibles

Latest episodes of the podcast The Modern Customer Podcast

Mostrando página 5 de 24

Want to invest in Customer Experience? Question the Downside of Failure 19/03/2024
Why Customer Satisfaction is Declining (and How to Fix It) 12/03/2024
From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks 05/03/2024
Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases 27/02/2024
The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO 20/02/2024
The Power of the First 100 Days: Keeping Customers and Employees Happy 13/02/2024
Optimize Your Contact Center And Improve Customer Service With AI Technology 06/02/2024
The Future of Streaming: Roku's Role in Shaping Customer Experience 30/01/2024
Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem 23/01/2024
Designing Customer Experiences With JPMorgan Chase's Chief Design Officer 16/01/2024
Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience 09/01/2024
2024 Contact Center Transformation With Former TikTok Exec 02/01/2024
The Role Of Retail With Martin Newman 19/12/2023
The Power of Proactive Analytics: Driving Smarter Customer Experiences 12/12/2023
Customer Loyalty in Fintech: Trish Wethman's Transformational Approach 05/12/2023
Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara 28/11/2023
Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw 21/11/2023
How To Build Trust In Customer Experience 14/11/2023
Moving Contact Centers From SLAs to Experience Level Agreements 07/11/2023
Make The Customer Experience Business Case With Storytelling 31/10/2023
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