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Listen "Measuring Self-Checkout. Or not…"
Episode Synopsis
The Measurement Minute by Gary Angel A recent article in CNN detailed the steady growth in self-checkout despite a litany of problems for both customers and stores. Is the trend truly driven, as the article suggests, by a fundamental misconception that self-checkout is faster? Whatever you think about self-checkout (I happen to like it), … Continue reading "Measuring Self-Checkout. Or not…"
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