Leaders must listen.

A great leader listens. You've heard it before, two ears, one mouth. Listening is the key to communication, understanding problems, and understanding people.

A manager who isn't a good listener isn't a good manager.

Keys to being a good listener:
• Make it okay for every person to speak their mind - truly. No judging or punishing people for their thoughts and opinions. Tell each person how important their input is and that you need it.
• Be patient. Especially with introverts. Give the conversation time to breathe, allow them time to collect their thoughts and express them. Just listen and stop talking.
• Ask follow-up questions. If someone is being over specific, allow them to, but also direct them back to the bigger picture. Ask questions about "why" they think what they do and assure them all feedback is valuable.
• Actually consider what they are saying. You aren't listening just to pretend to be a listener. They may have a viewpoint you disagree with, and that's great, it might sharpen your own understanding.
• Keep their confidence. See #1 about being authentic, share your thoughts openly and allow them to do the same but build trust.
• In meetings, wait until the end to speak. Nothing shuts down discussion faster than the highest-ranking person in the meeting stating their opinion first and aggressively. Listen to everyone in the room. Encourage each person to speak. Ask those who are less likely to share for their opinions and thoughts. If the group doesn't address a particular issue or idea, then raise it at the end of the meeting.
• Acknowledge when you hear something good. Admit when you learn something and accept that you might be wrong.
• Listen to each person equally. Don't grant special attention to other leaders and ignore team members.
• Implement the ideas of your team. Don't just ask for input and do nothing. Update them regularly on how you are taking their feedback and applying it. Ask them to hold you accountable.

Accountability is the next topic.

Do you have your own listening tips? How do you feel when you are heard? Post your thoughts in the comments.
#listening #listen #leadership #leaders #managers #podcast

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