Did you know that a good 70% of employees avoid conflict?

Where do you land on this? Are you avoiding conflict at work?

I definitely used to be guilty as charged ;-) and even though I feel equipped to navigate conflict these days, it still doesn’t come easy.

If this sounds at least a bit familiar to you, then you've got to meet my colleague Sarah Albo.

Sarah is a Conflict Coach (yes, that’s a thing!), Certified Mediator and HR Consultant. In other words, she gets called in to mediate conflict, restore company culture, or help if someone has a difficult time with mental health.

In this week’s episode of The Manager Track podcast, you’ll hear my open and honest conversation with Sarah about why conflict resolution is a tricky thing for us to learn, what differentiates constructive from destructive conflict and how you can de-escalate or even prevent conflict from arising in the first place.

— RESOURCES MENTIONED —

Connect with Sarah on Instagram, Linkedin, and Twitter
Subscribe to Sarah’s Monthly Newsletter on NovelHR
The Thin Book of Trust: An Essential Primer for Building Trust at Work by Charles Feltman
Webinar Registration Link: Managing Emotions in Workplace Conflict

— OTHER EPISODES YOU MIGHT LIKE —

Episode 101: People Pleasing Leaders: An Oxymoron
Episode 38: How to Have Difficult Conversations that Inspire and Motivate - An Interview with Aleta Maxwell
Episode 31: Master Any Conflict Situation

— WHAT’S NEXT? —

Grab your copy of Ramona's best-selling new book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': https://amzn.to/3TuOdcP

If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at https://www.linkedin.com/in/ramona-shaw

Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for --> www.ramonashaw.com/masterclass

Don't forget to invest time each week to increase your self-awareness, celebrate your wins, and learn from mistakes. Your career grows only to the extent that you grow. Grab your Career Journal with leadership exercises and weekly reflections here: www.ramonashaw.com/shop

Love the podcast and haven’t left a review yet? All you have to do is go to https://www.ramonashaw.com/itunes and give your honest review.
Thanks for your support of this show!

— CHAPTERS —

00:00 Preview
01:31 Intro
02:15 Navigating Conflict
03:31 How did you become a conflict coach?
05:23 Constructive vs Destructive Conflict
07:34 Preventing destructive conflict
09:17 Feltman's four components (+ bonus from Sarah)
11:41 Avoid the storyland of assumptions
14:16 Prepare for communication
16:12 The fear of hurting someone else
18:09 What else drives us to avoid conflict?
20:32 Cost of not addressing conflict
22:05 Creating Safe Spaces
24:47 Dealing with conflicting opinions
26:19 Cause and effect
29:25 How to pick your battles?
34:19 Connect with Sarah
35:20 Outro
* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

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