Trust Over Titles: Effective Leadership in Reliability with Shon Isenhour - Part 2In this episode of the 'Learning to Lead Show,' host Mark Cundiff continues his interview with Shon Isenhour, founder and owner of Eruditio, an education and training company. Shon shares insights on how influence is more impactful than titles in leadership, underscores the importance of engaging frontline leaders, and emphasizes the necessity of a proactive leadership approach. Through frameworks and storytelling, he illustrates strategies for ensuring sustainability in organizational reliability and discusses the significant role of effective leadership and communication. The episode also touches on the integration of AI in the manufacturing sector and its potential to enhance predictive maintenance and data analysis. Tune in to understand why leadership and process management are crucial for successful change initiatives in industrial manufacturing.00:00 Introduction and Personal Reflections00:43 Welcome to the Learning to Lead Show00:57 Interview with Shon Isenhour: Background and Expertise01:56 Key Learnings from Shon Isenhour03:18 Leadership and Communication Strategies11:11 The Role of AI in Reliability and Maintenance14:14 Challenges in Maintenance and Reliability16:53 The Importance of Process and Accountability19:39 Book Recommendations and Final Thoughts23:36 Conclusion and Key TakeawaysTop Quotes from Shon on Today's Episode:"If you can't tell a story about why the change matters, no one else will either.""Leadership without authority is influence—earned, not assigned."The front line can smell fake from 100 feet away. You don’t manage change—you lead it, shoulder to shoulder.""Reliability isn’t a program. It’s a promise. A way of working that people believe in.""Trust compounds. And in reliability work, trust is the currency of every decision people make on the floor.""If your change initiative dies the moment you leave the room, it wasn’t led—it was announced.""The people closest to the work often have the answers. We just need to make space for their voice to matter."Key Topics Discussed Today:1. The Challenge of Leading Without AuthorityWhy influence > titleBuilding trust over time with technicians and teamsShowing consistency through small, repeated actions2. The Power of Storytelling in Driving ChangeUsing real-life examples to explain reliability conceptsHow leaders can translate abstract models (like ADKAR) into human terms3. Frameworks for Sustainable ReliabilityChange management tools Shon uses: ADKAR, Kotter’s Model, Situational LeadershipAvoiding the “initiative of the month” trapMeasuring success beyond short-term wins4. Engaging the Front LineWhy language and listening matterEquipping supervisors with coaching, not just compliance toolsCreating ownership instead of pushback5. The Long Game of LeadershipWhy reliability is a culture, not a campaignHow to build momentum without burnoutThe difference between ‘completion’ and ‘adoption’Ways to Connect with Shon [email protected] Recommendations by Shon:Cues by Vanessa Van EdwardsWinning Body Language by Mark Bowden

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