The KPI Podcast

Por: Abstrakt
Hosted by Greg Reffner, CEO & Founder of Abstrakt. Each episode we dive into a specific KPI with our guest. Learn about why that KPI is important, what results from different strategies and tactics, and what not to do when looking to improve those metrics.
29 episodios disponibles

Latest episodes of the podcast The KPI Podcast

AI Analytics You Should Pay Attention with Jim Iyoob 20/08/2025
Vendor Implementation Failures with Irina Hollatz 30/07/2025
How To Get Buy-In with Jessica Lockhart 14/05/2025
How to Not Weaponize Metrics with Ali Joseph 16/04/2025
Agent Attrition with Jerry Ellis 26/03/2025
Fatal Flaws in Tech Solutions with Scott Hamilton 12/03/2025
Top 5 Compliance Requirements with Tonia Brown 13/11/2024
Dream Outcomes with Adam Saad 23/10/2024
Outbound Contact Rate with Daniel Foppen 09/10/2024
Leadership Principles with Mike Cowguill 18/09/2024
QA Scores with Hannah Steiman 04/09/2024
Foundation of Company Culture with Peter Ryan 14/08/2024
3 Parts of Agent Attrition with Berny Miller 31/07/2024
AI First Resolution with Jon Ellsworth 17/07/2024
Agent Performance with Jordan Fleming 26/06/2024
Gig Economy with Nate Nammour 12/06/2024
Agent Attrition with Oliver Catt 22/05/2024
Customer Experience Score with Brian Jeppesen 17/04/2024
Leadership & KPIs with Clayton Drotsky 27/03/2024
Service Level & Occupancy with Dan Smitley 13/03/2024
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