Send us a text Building Authentic Relationships and Business Integrity with Brianna ZennaIn this episode of The Jeweler's View, host Courtney Gray welcomes Brianna Zenna, a leader in the permanent jewelry industry and serial entrepreneur. They discuss Brianna's entrepreneurial journey from vacuum sales to owning multiple businesses, highlighting the value of collaboration over competition, and the importance of building meaningful relationships in business. The conversation dives deep into handling customer service with integrity, the challenges of managing staff, and the necessity of creating a systematic approach to ensure customer satisfaction. Brianna shares how stepping out of one's comfort zone and embracing discomfort can lead to greater opportunities and growth. Listeners are challenged to try something they wouldn't normally consider to shake up their routine and potentially find new avenues for success.https://www.linkedlocalnj.com/00:00 Introduction to The Jeweler's View01:05 Meet Brianna Zenna: A Journey from Vacuum Sales to Permanent Jewelry03:09 The Power of Collaboration Over Competition04:25 Entrepreneurial Lessons and Personal Growth07:00 Balancing Work and Emotions10:21 Building a Business with Integrity and Protocols12:30 Creative Collaborations and Community Building25:21 Collaborating for Success27:43 Training and Empowering Staff32:05 Handling Difficult Customers35:22 Balancing Professionalism and Personal Boundaries38:05 The Importance of Patience and Perspective43:39 Embracing Discomfort for Growth44:36 Conclusion and Challenge for Makers Support the showVisit www.CourtneyGrayArts.com to about what I offer. Be sure to follow The Jeweler’s View so you never miss an episode! Now you can watch on You Tube: @theJeweler'sView. I’d love it if you could subscribe, and leave a rating and review by scrolling down on the main show page, this helps the podcast reach more amazing listeners like you. 💎 Have thoughts to share or just want to say hi? Reach out anytime and be sure to get on my VIP newsletter list. Welcome to the tribe! – Courtney Helping Jewelry Creatives access the knowledge, resources, and mindset they need to achieve goals they once thought impossible. Connect with me or check out the Transform Your Jewelry Business course at www.CourtneyGrayArts.com 🤗 Linktree: All the Things 🎁 Get your FREE guide: Courage, Clarity, and Customers and ...

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