In this episode of 'The ITSM Practice', I dive into the transformative world of ITIL 4, focusing on its four pivotal dimensions that are reshaping IT Service Management and IT Security. I explore the human element in 'Organizations and People', the strategic 'Value Streams and Processes', the foundational 'Information and Technology', and the critical role of 'Partners and Suppliers'. Join me in understanding how these dimensions impact ITSM strategies and decision-making. I encourage you to share your experiences and insights on LinkedIn, and to join our ongoing conversation about the nuances of service management in our digital era. Tune in for an engaging and insightful journey into the heart of ITIL 4 with 'The ITSM Practice'.

LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com


Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya

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