"Empathy is a Technical Skill" with Andrea Goulet, on Empathy in Tech, Empathetic Communications, and the SCALE framework.

The Intersection presented by Intersectional Group
06/05/2025 47 min Temporada 6 Episodio 20

Listen ""Empathy is a Technical Skill" with Andrea Goulet, on Empathy in Tech, Empathetic Communications, and the SCALE framework."

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Episode Synopsis

Andrea Goulet is the founder of Empathy in Tech, Lovelace Communications, and a seasoned keynote speaker. In this episode, Andrea and Zhou talk about Empathy as a technical skill (vs. a soft skill), empathetic communications, and the SCALE framework (systems, capacity, alignment, leadership, empathy). Learn more about Andrea Goulet's work and work with her:https://andreagoulet.com/https://www.empathyintech.com/https://lovelacecommunications.com/https://www.linkedin.com/in/andreamgoulet/

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