About Chrissy Brown: Her passion is in creating the operational team and the experience she always wished she had. She wants to help each team member reach their highest potential while helping improve their personal life through balance and appreciation. For more than twenty years she has worked in the mortgage industry, where she has had the opportunity to work in nearly every facet. From starting out as a receptionist for a three-man shop, she has worked in the areas of setup, post-closing, funding, origination, table closer, mortgage closer, renovations and construction loans, processing, underwriting, and everything in between. Now that she has the privilege of overseeing all of Operations, she feels even more blessed to have had the opportunity in life to work in the many different areas. She firmly believes that it makes a world of difference when management can empathize with people’s challenges and stresses.In this episode guest host Craig and Chrissy discuss:Leadership is a jungle gym Why it’s important to do hard thingsProviding value by educating clientsKey Takeaways: Approach leadership as not a ladder but a jungle gym. The way isn’t always directly up, you have to embrace all the pivots and recognize it all as a part of your journey toward becoming a better leader. Don’t shy away from or grumble about difficult circumstances. Treat every experience as an opportunity to build up your skills and character. Cultivate a hunger and desire in you to make a career out of the job you’re in. Recognize that people on your team or in other departments are all just as much of a key piece to the success of the organization as you are. Providing education to the public means expanding their understanding of what is possible. We must all do a better job at making sure that our clients are equipped with everything they need to know in order to get what they want.  “Even if you're not growing in your title, or your compensation, everyone has the ability, at any level that they're at, to grow as a person - professionally and personally. When you put in effort, you will naturally be a leader to those around you, even if you don't hold the title.” - Chrissy BrownConnect with Chrissy Brown:Website: https://www.atlanticbay.com/ LinkedIn: https://www.linkedin.com/in/chrissy-zotzmann/  Connect with Craig Ungaro:Website:  www.annie-mac.com LinkedIn: https://www.linkedin.com/company/anniemac-home-mortgage/mycompany/ Email: [email protected] Connect with Steve and Jason:LinkedIn: Jason or SteveWebsite: Rewire, Inc.: Transformed Thinking Email: [email protected]  Show notes by Podcastologist: Justine TallaAudio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

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