As a software engineer with seven patents, Ross Smith is a proven innovator. He is well equipped to help Microsoft apply AI creatively and responsibly today, which is the primary focus of the innovation featured in this episode.However, it is as a manager of software teams that I find Ross's innovative spirit most intriguing. Where did he get his ideas on management? What leads him to continually innovate? His career story reveals some unexpected influences, and his position today enables him to give us all some practical tips for the collaboration between man and machine in the future world of work.(00:00) Introduction to Ross Smith(01:53) THE PAST - My Life and Career Journey(19:50) Creative artefact(21:43) THE PRESENT - My Work and Innovation(27:25) THE FUTURE - Future of Work(30:04) What's special about humans?(33:21) Concluding adviceThe innovation (more technical): https://www.microsoft.com/insidetrack/blog/unlock-our-six-tips-for-managing-your-support-content-with-ai-and-chatgpt/

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