Margaret Lilani, Global CRO at Highspring, shares how a 25-year staffing heritage evolved into a global professional services firm spanning consulting, managed services, and talent solutions. She explains Highspring’s agility framework for assessing how ready a company is to flex capacity, why many clients are shifting from hourly billing to outcome-based engagements, and how AI should be integrated into the work construct rather than treated as a quick fix. We cover change management, the creation of a common skills language across merged brands, and the importance of being customer zero before guiding clients. Margaret also highlights Highspring’s global expansion, including a new Dublin office that complements teams in APAC and the Americas.

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