How can you exemplify exceptional customer service? Being courteous and thoughtful goes a long way in impressing clients, and usually that doesn't mean doing anything that hard. Smiling and saying hello when you see someone outside, pause your blower for a second as someone walks by, or pull up the trashcans for your client if you're there on trash day. Little things add up to delighting your clients, in this episode, Marty Grunder shares how crews can do just that.When you focus on cultivating profitable, ideal, and sustainable client relationships, it’s the little things can make a significant impact. Marty shares how things like excellent communication, driving courteously, and sending clients visuals of completed work are easy to do, and are incredible ways to stand out “in a sea of sameness”. With smiles, patience, and thoughtful actions, your crew can set a high standard for customer service in the landscaping industry.
In This Episode:

Throwing out the first pitch!
Have you received poor customer service recently?
Bob Rhodes and Marty’s house and yard
Profitable clients, ideal clients, sustainable clients
Little things that make an impact 
Great communication
Considerate practices - turn off your equipment when people are near
Are you driving in a courteous manner? You’re a rolling billboard for the business
Send your clients visuals of your work when complete
Look for ways to stand out!
Don’t park in “inconvenient” spots at your clients' locations
Smell good, look good, be good, be considerate
Smiling, patience, thoughtful actions
Recapping 
Send us your feedback, add your comments, like, share, and send us your show ideas

The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources:
GROW! 2025 Feb 25-27, Columbus OH  
The Grow Group  
Grunder Landscaping  

Ver todos los episodios