Amita Prabhu, Amber Lao, and Kaila Cage from Adobe’s Public Sector Digital Strategy Group join the show unpack the inspiration, methodology, and key findings of the report, which benchmarks digital maturity across U.S. state governments. Together we discuss the origins of the DGI and how it evolved from a side project into a strategic benchmarking tool and why the three pillars of digital maturity – customer experience, site performance, and digital self-service – are so vital to digital government maturity. We also discuss why citizen expectations are outpacing government digital improvements—and what states can do about it and the growing influence of AI and ML in service delivery—from chatbots to fraud detection.

Ver todos los episodios