Most people are horrible listeners. Within 48 hours of hearing a 10-minute presentation, most people can only recall 20% of what they heard. By the time a person is in high school they’re listening to less than 30% of what they hear and when most people listen, they’re so preoccupied with what’s in it for them that they fail to recognize important clues. And, to top it off, unless you have one unique personality trait, you’ll never master being a good listener. The secrets about listening are all revealed in this episode.

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