S2E5 - CQI Lessons From The Catskills EMS Incident

10/06/2024 40 min Temporada 2 Episodio 5
S2E5 - CQI Lessons From The Catskills EMS Incident

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Episode Synopsis

Bad patient care and customer service don’t usually happen in a vacuum. Can your CQI program identify and predict provider behaviors that may land your organization on the evening news? In this episode Paul and Kevin discuss how CQI can help prevent high visibility incidents and how your CQI program can be a leading indicator for such preventable behaviors.